Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website (Canada Post, Purolator, or UPS). The email will include a direct link to track your shipment. If you don't receive your tracking information within 3 business days of placing your order, please contact us at support@norajamestoronto.com.

Processing Time: 1–3 business days (most orders ship within 24 hours)

Delivery Time:

• Toronto & GTA: 2–5 business days (standard shipping)
• Rest of Canada: 3–7 business days (standard shipping)
• Express Shipping: 1–3 business days

Please note that orders placed on weekends or public holidays may require an additional business day for processing. Delivery times are estimates and may vary based on your location and carrier volume.

Once we receive and inspect your returned item, we'll process your refund within 14 days. The refund will be issued to your original payment method.

Please allow an additional 5–10 business days for the refund to appear in your account, depending on your bank or credit card company's processing time. You'll receive an email confirmation once your refund has been processed.

We offer a 30-day return policy from the date your order is delivered. To be eligible for a return:

• Items must be in their original packaging with all tags attached
• Products must be in the same condition as received (normal handling expected)
• Health and beauty products cannot be returned due to hygiene regulations

Please note: Return shipping costs are the responsibility of the customer. We do not offer free returns at this time.

For full details, please visit our Return and Refund Policy page or contact us at support@norajamestoronto.com.

To initiate a return, please email us at support@norajamestoronto.com with the following information:

1. Your order number
2. Reason for the return
3. Photos of the product (if damaged or defective)
4. Your full name
5. Your shipping address

We'll review your request within 7 business days and provide you with a return authorization and the correct return address.

Important: Do not send returns to the original sender's address. Wait for our confirmation email with proper instructions. You are responsible for return shipping costs.

We accept the following secure payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Debit Cards (Visa Debit, Mastercard Debit)
• Shop Pay
• PayPal
• Apple Pay
• Google Pay

All payments are processed securely through encrypted SSL technology to protect your information. We do not store your credit card details on our servers.

If you have any questions about payment, please contact us at support@norajamestoronto.com.

Finding the perfect fit is important to us! Each product page includes a detailed size chart with measurements in both centimeters and inches. We recommend:

1. Measure yourself using a soft tape measure (chest, waist, hips, and inseam for bottoms)
2. Compare your measurements to our size chart on the product page
3. Check the product description for fit notes (e.g., "runs small," "relaxed fit," "true to size")
4. Read customer reviews for real feedback on sizing and fit

Still unsure? Contact us at support@norajamestoronto.com with your measurements, and we'll help you find the right size. We're here to make sure you get the perfect fit!

Never miss out on your favorite items! Here's how to get notified when products are back in stock:

On Product Pages:

• If an item is out of stock, you'll see a "Notify Me" or "Email Me When Available" button
• Click the button and enter your email address
• You'll receive an automatic notification as soon as the item is restocked

Newsletter Subscription:

• Sign up for our newsletter at the bottom of any page
• Be the first to know about restocks, new arrivals, and exclusive offers

Follow Us on Social Media:

• Get real-time updates on Instagram and Facebook about restocks and new collections

You can also email us at support@norajamestoronto.com to inquire about specific items and expected restock dates.

Proper care helps your clothing last longer and maintain its quality. Here are our general care guidelines:

Bottoms (Pants, Jeans, Skirts)

• Machine wash cold (30°C or below) with similar colors
• Turn inside out before washing to protect the fabric
• Use mild detergent, avoid bleach
• Tumble dry low or hang to air dry for best results
• Iron on low heat if needed, inside out

Topwear (Shirts, Blouses, Sweaters)

• Machine wash cold or hand wash for delicate items
• Use a gentle cycle for knits and delicate fabrics
• Lay flat to dry for sweaters to maintain shape
• Hang to dry for shirts and blouses
• Iron or steam as needed according to fabric type

Special Fabrics

• Silk & Delicates: Hand wash or dry clean only
• Wool: Use wool-safe detergent, lay flat to dry
• Denim: Wash inside out in cold water, hang dry to prevent shrinkage

Always check the care label on each garment for specific instructions. If you have questions about caring for a specific item, contact us at support@norajamestoronto.com.

Yes! We stand behind the quality of our products and offer the following coverage:

Manufacturing Defects

We offer a 30-day warranty from the date of delivery for manufacturing defects, including:

• Faulty seams or stitching
• Defective zippers or buttons
• Material flaws or tears (not from normal wear)
• Color defects or fabric issues

What's Covered

• Replacement of the defective item (subject to availability)
• Full refund if replacement is not available
• Return shipping costs for verified defects

What's Not Covered

• Normal wear and tear
• Damage from improper care or washing
• Alterations or modifications
• Items damaged after the 30-day period

How to File a Warranty Claim

If you receive a defective product, please contact us immediately at support@norajamestoronto.com with:

1. Your order number
2. Clear photos of the defect
3. Description of the issue

We'll review your claim within 48 hours and arrange a replacement or refund.

Your satisfaction is our priority. We're committed to ensuring you receive high-quality products that meet your expectations.

Tracking your order is easy! Once your order ships, you'll receive a shipping confirmation email containing:

• Your unique tracking number
• A direct link to track your package on the carrier's website
• Estimated delivery date

You can track your package through:

• Canada Post: canadapost.ca/track
• Purolator: purolator.com/track
• UPS: ups.com/track

Simply enter your tracking number or click the link in your email for real-time updates on your package's location.

Don't see your tracking email? Check your spam/junk folder. If you still can't find it or if it's been more than 3 business days since placing your order, contact us at support@norajamestoronto.com and we'll help you locate your package.

Yes! We offer multiple shipping options and ways to stay updated:

Expedite Shipping

Express Shipping is available at checkout:

• Toronto & GTA: 1–2 business days
• Rest of Canada: 2–3 business days
• Express shipping rates are calculated based on your location and package weight

Note: Express shipping only affects transit time. Processing time (1–3 business days) remains the same.

Order Status Updates

You'll automatically receive email notifications at every stage:

• ✅ Order Confirmation – Immediately after purchase
• ✅ Processing Update – When your order is being prepared
• ✅ Shipping Confirmation – When your order ships (includes tracking)
• ✅ Delivery Confirmation – When your package is delivered

Need Faster Processing?

If you need your order urgently, email us at support@norajamestoronto.com immediately after placing your order. While we can't guarantee expedited processing, we'll do our best to accommodate rush requests.

Currently, Nora & James ships exclusively within Canada. We deliver to all Canadian provinces and territories, including:

• Ontario
• Quebec
• British Columbia
• Alberta
• Saskatchewan
• Manitoba
• Nova Scotia
• New Brunswick
• Prince Edward Island
• Newfoundland and Labrador
• Yukon
• Northwest Territories
• Nunavut

International Shipping

We're working hard to expand our shipping capabilities internationally. If you're interested in having us ship to your country, please email us at support@norajamestoronto.com to express your interest. We'll keep you updated on our international shipping expansion!

Important Notes:

• Delivery times are estimates and may vary due to weather, carrier volume, or customs delays
• Business days exclude weekends and statutory holidays
• You'll receive tracking information to monitor your package's progress

We believe in transparent, fair pricing for shipping:

Standard Shipping

FREE on all orders across Canada! 🎉

No minimum purchase required. Enjoy complimentary standard shipping to any Canadian address.

Express Shipping

Express shipping rates are calculated at checkout based on:

• Your delivery location
• Package weight and dimensions
• Selected carrier

Typical Express Rates:

• Toronto & GTA: $12–$18 CAD
• Ontario (outside GTA): $15–$25 CAD
• Rest of Canada: $20–$35 CAD
• Remote areas: $25–$45 CAD

Exact rates will be displayed at checkout before you complete your purchase.

Additional Fees

• Customs Duties: Not applicable for shipments within Canada
• Taxes: GST/HST/PST applied based on your province
• Remote Area Surcharges: May apply to certain locations (shown at checkout)

Want to save on shipping? Take advantage of our FREE standard shipping on every order—no coupon code needed!