Shipping & Delivery
Nora & James – Toronto
Last updated: January 1, 2026
At Nora & James, we believe exceptional products deserve reliable, transparent, and professional delivery. That's why we work exclusively with trusted carriers and provide clear communication at every step of your order.
Processing Time
Once your order is placed, it enters our fulfillment system immediately.
- Processing time: 1–3 business days
- Most orders are processed within 24 hours
- Orders placed on weekends or public holidays may require an additional business day
- You will receive an email confirmation as soon as your order is prepared for shipment
Shipping Partners
We partner with Canada's most trusted carriers to ensure your order arrives safely and on time:
- Canada Post – Reliable nationwide delivery
- Purolator – Express shipping options
- UPS – Flexible delivery solutions
All shipments include tracking information sent directly to your email.
Delivery Times
Within Canada:
- Standard Shipping: 7–12 business days (FREE)
Toronto & GTA:
- Standard Shipping: 7–10 business days (FREE)
Delivery times are estimates and may vary based on location, weather conditions, and carrier volume.
Shipping Rates
We're pleased to offer FREE standard shipping on all orders across Canada.
Express shipping rates are calculated at checkout based on your location and package weight.
Order Tracking
Once your order ships, you'll receive:
- A shipping confirmation email with your tracking number
- Real-time updates as your package moves through the delivery network
- Estimated delivery date
Track your order anytime at: support@norajamestoronto.com
Delivery Issues
Package Not Received?
If your tracking shows delivery but you haven't received your package, please:
- Check with household members or neighbors
- Look around your delivery area (porches, mailrooms, etc.)
- Contact us at support@norajamestoronto.com within 48 hours
Damaged Package?
Please contact us immediately at support@norajamestoronto.com with photos of the damage. We'll arrange a replacement or refund right away.
International Shipping
At this time, Nora & James ships exclusively within Canada. We're working to expand internationally—stay tuned!
Contact Us
Questions about your delivery? We're here to help.
Email: support@norajamestoronto.com
Website: norajamestoronto.com
We typically respond within 24 hours during business days.
