Privacy Policy
Nora & James – Toronto
Last updated: January 1, 2026
At Nora & James, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website at norajamestoronto.com or make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information that helps us provide you with the best possible shopping experience.
Personal Information
When you place an order or create an account, we collect:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through our payment provider)
Technical Information
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website
- Device information
Order Information
We maintain records of:
- Products purchased
- Order history
- Transaction details
- Customer service interactions
2. How We Use Your Information
We use your information to provide excellent service and improve your experience:
To Process and Fulfill Orders
- Manage and process your purchases
- Arrange shipping and delivery
- Send order confirmations and updates
- Handle returns and refunds
To Improve Our Services
- Analyze website usage and shopping patterns
- Enhance our product offerings
- Improve website functionality and user experience
- Develop new features and services
To Communicate with You
- Respond to your inquiries and support requests
- Send transactional emails (order confirmations, shipping updates)
- Share promotional offers and news (only if you've opted in)
- Request feedback and reviews
To Comply with Legal Obligations
- Fulfill tax and accounting requirements
- Respond to legal requests and court orders
- Prevent fraud and protect our business
- Enforce our terms and conditions
3. How We Share Your Information
We respect your privacy and only share your information when necessary.
Service Providers
We work with trusted third-party partners who help us operate our business:
- Payment Processors: To securely process transactions (e.g., Stripe, PayPal, Shopify Payments)
- Shipping Companies: To deliver your orders (e.g., Canada Post, Purolator, UPS)
- Email Service Providers: To send order updates and communications
- Website Hosting: To maintain our online store
- Analytics Tools: To understand website usage
These partners are contractually obligated to protect your information and use it only for the services they provide to us.
Legal Requirements
We may disclose your information if required by law, including:
- Court orders or subpoenas
- Government investigations
- Protection of our legal rights
- Prevention of fraud or illegal activity
Business Transfers
If Nora & James is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner. You will be notified of any such change.
With Your Consent
We may share your information with other parties when you give us explicit permission to do so.
We will never sell your personal information to third parties for marketing purposes.
4. Your Privacy Rights
You have control over your personal information. Here are your rights:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Ask us to correct any inaccurate or incomplete information.
Right to Deletion
Request that we delete your personal data, subject to legal and contractual obligations.
Right to Opt-Out
Unsubscribe from promotional emails at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us at support@norajamestoronto.com
Note: You'll still receive transactional emails (order confirmations, shipping updates) necessary to fulfill your purchases.
Right to Data Portability
Request a copy of your data in a commonly used format.
To exercise any of these rights, please contact us at support@norajamestoronto.com. We'll respond within 30 days.
5. Data Security
We take your security seriously and implement industry-standard measures to protect your information:
- Encryption: All payment information is encrypted using SSL/TLS technology
- Secure Servers: Your data is stored on secure servers with restricted access
- Regular Monitoring: We monitor for suspicious activity and potential security threats
- Staff Training: Our team is trained in data protection best practices
However, please understand that no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience.
What Are Cookies?
Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.
How We Use Cookies
- Essential Cookies: Required for basic website functionality (e.g., shopping cart)
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Allow us to show you relevant ads on other websites
- Preference Cookies: Remember your settings and preferences
Managing Cookies
You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
For more information, visit: www.allaboutcookies.org
7. Data Retention
We retain your personal information only as long as necessary:
- Account Information: Kept while your account is active, plus 7 years for tax/legal purposes
- Order Information: Retained for 7 years to comply with Canadian tax regulations
- Marketing Preferences: Until you unsubscribe or request deletion
- Website Analytics: Aggregated data retained indefinitely (non-personally identifiable)
8. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at support@norajamestoronto.com.
9. International Data Transfers
Your information may be transferred to and processed in countries outside of Canada. When we do this, we ensure appropriate safeguards are in place to protect your data in accordance with Canadian privacy laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
When we make significant changes:
- We'll update the "Last Updated" date at the top of this page
- We'll notify you via email (if you've provided one)
- We may display a notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
We're here to answer any questions about this Privacy Policy or our data practices.
Nora & James – Toronto
Website: norajamestoronto.com
Email: support@norajamestoronto.com
We typically respond to privacy inquiries within 48 hours during business days.
Canadian Privacy Compliance
This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.
